GEUS Billing

New! Now you can pay your GEUS bill online for fast, easy payment!

Payment for GEUS services can also be made by mail through the City of Greenville Utility Department envelope supplied with your utility bill or at two convenient drive-thru customer service locations.

• Payment
• Budget Billing/Equal Payment Plan
• Online Payment
• “Pay as You Go” Electric Service
• New Service
• Temporary Service
• Re-Reads and Meter Tests
• GEUS Medical Emergency Policy
• Project Care

Payment

Payment for billed electric service is due upon receipt. Your bill is past due 15 days from the billing date. If a payment is received after 5 p.m. on the 15th day, a 5% late penalty is charged. Payments can be made online, by mail in the envelope provided, at the GEUS service center on Hwy. 69, or at the Municipal Building on Washington Street.

You can use your Mastercard, VISA, Discover, or other Novus credit card for utility payments. Online bill payment also allows you to set up an automatic bank draft to pay your bill. There is no extra charge for credit card or bank draft payment.

Drive Thru Locations

GEUS Service Center
903.457.2800
Fax: 903.454.9249
6000 Joe Ramsey Blvd.
Greenville, TX 75402

Lobby Hours: 8 a.m.- 5 p.m. Monday-Friday
Drive-Thru: 8 a.m.- 5:30 p.m. Monday-Friday
Drive-Thru open until 6 p.m. on Thursday

 

GEUS Customer Service
Municipal Building
903.457.2800
Fax: 903.454.9249
2821 Washington St.
Greenville, TX 75401

Lobby Hours: 8 a.m. - 5 p.m. Monday - Friday
Drive-Thru: 8 a.m. - 5:30 p.m. Monday-Friday

Budget Billing/Equal Payment Plan

Enrollment in the Equal Payment Plan during September through April avoids seasonal differences in the size of your electric bill. Average electric usage for the previous 12 months is used to determine a monthly budget bill payment.

During the months when payments are higher than actual usage, the excess is held in your account. In months when electricity consumption exceeds the amount of the budget bill payment, money is taken from the holding account and applied to the bill.

On the anniversary date of your budget bill plan, you will be billed for any amount still owed or your account will be credited with remaining funds.

Printable Equal Payment Plan Authorization Form:

• Word format
• pdf version viewed in Acrobat Reader

(click here for your free Acrobat Reader)

New Service

Call 903.457.2800 to subscribe to GEUS high speed Internet service or GEUS cable TV service. You may also print the service application below and bring it to one of our two convenient locations or fax it to 903.454.9249.

New electric service requires two forms of identification, a lease agreement and a service deposit. You may fax your ID and credit card number with the application or, if you prefer, fax your ID and call 903.457.2800 to submit your credit card number by phone. If you prefer, you may bring the information to our one of our customer service locations.

Printable applications for utility service

Residential Service Application

Commercial Service Application

Aplicación para Servicios de Utilidad

(click here for your free Acrobat Reader for pdf files)

Temporary Service

Temporary electric (and water) service:

• Available for a 24-hour period
• For cleaning or showing a vacant residence
• Cost: $15

Longer term temporary electric (and water) service:

• Available for 15 days
• For cleaning or remodeling
• Cost: $85
  • Includes of up to 1,000 kWh of electricity (and up to 2,000 gallons of water)
  • Additional consumption billed at current rate
  • Garbage collection included with 15-day temporary service

Re-Reads and Meter Tests

If you think your meter has been read incorrectly, you can request that it be re-read. If the meter was misread the first time, there is no charge for the first request.

You will be charged for more than one re-read in a year. Begining with the second re-read, there is a $5 fee if the reading is correct.

You may also have your meter replaced. If testing shows the pulled meter is in proper working order, you will be billed $15 for meter replacement. If the old meter was defective, there is no charge.

If you have questions about your bill, or need billing assistance, contact our Customer Service Department at
903. 457.2800.

Online billilng allows you to make fast, easy payments. You may also view 3 months of your usage history online.