Billing

Payment for GEUS services can be made by mail through the City of Greenville Utility Department envelope supplied with your utility bill or at two convenient drive-thru customer service location.

• Payment
• Budget Billing/Equal Payment Plan
• Bank Drafting
• New Service
• Temporary Service
• Re-Reads and Meter Tests

Payment

Payment for billed electric service is due upon receipt. Your bill is past due 15 days from the billing date. If a payment is received after 5:00 p.m. on the 15th day, a 5% late penalty is charged. Payments can be made by mail in the envelope provided, at the GEUS service center on Hwy. 69, or at the Municipal Building on Washington Street.

You can use your Master card, VISA card, Discover or other Novus credit cards for utility payments. A small convenience fee, based on the amount of the transaction, is added for credit card payments.

Drive Thru Locations

GEUS Service Center
903-457-2800
Fax: (903) 454-9249
6000 Joe Ramsey Blvd.
Greenville, TX 75402

Lobby Hours: 8 a.m.- 5 p.m. Monday-Friday
Drive-Thru: 8 a.m.- 5:30 p.m. Monday-Friday
Drive-Thru open until 6 p.m. on Thursday

GEUS Customer Service
Municipal Building
903-457-2800
Fax: 903-455-6664
2821 Washington St.
Greenville, TX 75401

Lobby Hours: 8:00 a.m. - 5:00 p.m. Monday - Friday
Drive-Thru: 8 a.m. - 5:30 p.m. Monday-Friday

Budget Billing/Equal Payment Plan

By enrolling in the Equal Payment Plan during the months of September through April you can avoid the seasonal differences in the size of your electric bill. Average electric usage for the previous 12 months is used to determine a monthly budget bill payment.

During the months when payments are higher than actual usage, the excess is held in your account. In months when electricity consumption exceeds the amount of the budget bill payment, money is taken from the holding account and applied to the bill.

On the anniversary date of your budget bill plan, you will be billed for any amount still owed or your account credited with remaining funds.

Printable Equal Payment Plan Authorization Form:

• Word format
• pdf version viewed in Acrobat Reader

(click here for your free Acrobat Reader)

Bank Drafting

If you prefer, you can pay your electric bills by direct bank draft. Contact either the Utility Billing Offiice or the GEUS Consumer Service Center for more information.

Printable Bank Draft Authorization Form:

• Word format
• pdf version viewed in Acrobat Reader

(click here for your free Acrobat Reader)

New Service

Call 903-457-2800 to subscribe to GEUS high speed Internet service or GEUS cable TV service. You may also print the service application below and bring it to one of our two convenient locations or fax it to 903-454-9249.

New Electric service requires two forms of identification and a service deposit. You may fax your ID and credit card number with the application or, if you prefer, fax your ID and call 903-457-2800 to submit your credit card number by phone. If you prefer, you may bring the information to our one of our customer service locations.

Printable applications for utility service

Residential Service Application:

• Word format
• Flash version

Connection Questionnaire

• Word format
• Flash version

Social Security Number Privacy Policy

• PDF Format

Commercial Service Application:

• Word format
• Flash version

(click here for your free Acrobat Reader for pdf files)

Temporary Service

Temporary electric (and water) service is available for a 24 hour period for the purpose of cleaning or showing a vacant residence. The cost for this service is $15.00.

Temporary electric service for a period of 15 days for the purposes of cleaning or remodeling. The cost for this service is $85.00, which includes use of up to 1,000 kWh of electricity (and up to 2,000 gallons of water). Additional consumption is billed at the current rate. Garbage collection is included with 15-day temporary service.

Re-Reads and Meter Tests

If you think your meter has been read incorrectly, you can request that it be re-read. If the meter was misread the first time, there is no charge. On re-reads you are only charged if you have more than one in a year, the first is always free and begining with the second you will be charged $5.00 if the reading is correct.

You may also have your meter pulled and replaced with a new one. If testing shows the pulled meter is in proper working order, you will be billed $15 for the meter replacement. If the old meter was defective, there is no charge.

If you have questions about your bill, or need billing assistance, contact our Customer Service Department at (903) 457-2800.

In the near future, you will also be able to choose billing options, view your usage history, and take advantage of online billing from this page.

Greenville's Community-Owned
Electric, Cable TV & High Speed Internet Provider

6000 Joe Ramsey Blvd.
Greenville, Texas 75402
(903) 457-2800
Fax (903) 457-2893