GEUS Email

Your GEUS high speed Internet service includes fast, easy-to-use email. You can access your GEUS email account from any computer to keep in touch with your office, your family, and your friends.

You can pick up your GEUS Email from any computer!

If you are out of town, you will need an Internet connection from some other source. We do not offer remote dial-up service at this time. Many hotels now offer Internet connections to their guests. Or, you may be able to use a friend's or family member's Internet connection. Cyber Cafes and some public libraries also provide Internet connections.

There are three ways to check your email from remote locations:

1. Use our new web-based mail service.

Go to http://webmail.geusnet.com/

Enter your Username ( which is your email account name) and Password

Click the "log in" button, and you will be able to send and receive email via the web.

2. Use an advertiser-supported web page that can collect your email
Go to http://www.mail2web.com.

Enter your email address and your email password

The web page will retrieve your email. It will not remove messages from the server, so any email you collect using this site will download again when you collect your email from home

3. (For advanced users) Use Outlook Express or other mail software.

Use pop.geusnet.com for the incoming mail server. Enter your account name and password. You will be able to receive mail, but not send mail using this method.

This procedure will change the mail settings on the computer you are using! Remember to restore the original settings for the computer's owner. Click here for complete instructions in setting up your email program

Help! What do I do if I can't collect my email?

The first (and easiest) thing to try is to close all of the software programs you have running and shut down your computer. Leave the machine off for 2 minutes, then restart. (You would be amazed at how many computer problems are solved by just rebooting like this!)

If that does not correct the problem, look at your modem box. The top four lights should be green, confirming that you have power and a live GEUS connection to the Internet.

If the top light (the power light) is green, but the next three are not lit, check the coaxial cable connection to the modem to make sure it is plugged in all the way. If connections are snug, contact GEUS at 903.457.2800 during normal working hours or 903.457.2888 after hours or on weekends to report the problem.

If all four of the lights are out, check the standby button on the front of the modem to see if it has been inadvertently pressed. Check your connections to the modem (including the power cord and the power switch on your power strip). Again, if the top light is on, but not the others, contact us.

If the top four lights are all green but you cannot collect your e-mail, try to open a web page to see if the web portion of your browser is working.

If you can't connect to the Internet, check the connections between the modem box and your computer.

If all the cables are securely plugged in and all 4 lights are green but you still can't access the Internet, turn off power to the modem for 15 seconds, then turn it back on. (The modem doesn't have a power switch, so you will have to unplug it to turn off the power, then plug it back in.) This should reset the modem. It will take a few seconds to re-establish a connection. The top 4 lights will flash while the modem reconnects. If that still does not establish connection you can unplug all connections from the modem and reattach each in order. First the power, second the Internet connection and finally the connection to your computer.

If you have 2 or more computers networked through a router, make sure the router is turned on and indicating linked computers. (Review the network router instructions to make sure it is working properly.) Sometimes turning the router off and then back on will reestablish a connection.

If you can connect to the web, your connection is good. That means the problem is probably in the e-mail configuration.

Go to the e-mail configuration section to confirm that your settings are correct. If your settings appear to be correct please report the problem to GEUS at 903.457.2800 during normal working hours or 903.457.2888 after hours or on weekends.

Can I change my email account password?

Yes. You can change your password online at https://my.24hoursupport.com

You can also call the GEUS office at 903.457.2800 or call the support number, 800.352.8156, to change your password.

Spam

Why do I get so much unwanted email?

Anytime you buy something on the Internet or sign up for additional information, your email address is collected.

Read the fine print! On some sites where you request information (or free samples) there is a statement that says by submitting the form you agree to receive email from that site's sponsor and other companies. Also, some online businesses are not careful about keeping your email private. In fact, they may sell your email address to other companies. As a result you have an inbox of unwanted mail.

What is spam and what does GEUS do to reduce it?

Spam is generally defined as unsolicited email that clogs up your inbox.

In an ongoing effort to provide our email customers with the best possible service, GEUSNET activated new EmScan mail protection service in September of 2003. EmScan will block much of the junk mail that can clog your in-box. It will also block known email viruses.

Blocked email messages are held in quarantine in a separate Web-based Message Center. When EmScan blocks a suspicious message (one that EmScan interprets as spam), you will receive a message that an incoming email has been blocked and quarantined. You can look at your quarantined mail to determine if you want to read any of the messages. Suspicious email is kept for 14 days, after which it will be automatically deleted.

To visit your EmScan Message Center to check for valid email and delete unwanted messages, use (and bookmark) this link:

http://login.postini.com/exec/login?

Enter your email address (example:joe@geusnet.com) and your password.

For help accessing and configuring your EmScan Message Center visit

http://www.24hoursupport.com/emscan/help

Additionally, since February 11, 2002 our provider has rejected mail from open relays, which are mail servers that are not configured properly. Open relays make it much easier for spammers to send millions of messages around the world while also making it harder to track them down. Blocking mail from these open relays allows our provider to reduce the spam you receive by as much as 70% (your figures may vary).

This action should not block any valid email. Many open relays are servers in faraway countries that are not configured properly, and you would not normally receive valid mail from those servers. Responsible ISPs are very careful not to run open relays.

However, occasionally there may be a small Internet Service Provider (ISP), a school, a business, or some other source of valid email that lands in the open relay database. Usually, this occurs because they have recently brought a new server online or upgraded an old server and did not configure it properly. If someone you know uses a server that is blocked, you will not be able to receive email from them until the problem is fixed.

IMPORTANT NOTE: While EmScan will protect you from virtually all incoming email-borne viruses, it is important to know that this service, and others like it, cannot guarantee that your system will never be infected. The best anti-virus solution is a multi-level approach, including regularly updated virus protection on your computer, and using good common sense precautions when receiving files from diskettes, file downloads, and email attachments.

Is there anything else I can do about spam?

Ray Everett-Church, cofounder and counsel for CAUCE (Coalition Against Unsolicited Commercial Email), an ad hoc volunteer organization created to advocate a legislative solution for spam, suggests these spam-fighting tips:

• Don't reply to spam.
• Don't post your email address on your website or in a newsgroup.
• Check a website's privacy policy before giving it your email address.
• Use a spam filter.
• Send the offender's email header to your ISP.
• Never buy anything advertised in spam.

Is there a way to stop "Messenger Service" spam ads?

Go to the Microsoft web site page titled "Stopping advertisement with messenger service titles" (http://www.microsoft.com/windowsxp/pro/using/howto/communicate/stopspam.asp).

Follow the online instructions.

What are my email settings?

Incoming e-mail: pop.geusnet.com
Outgoing e-mail : SMTP.geusnet.com
News server: news.geusnet.com

How do I configure my email program if I use Outlook?

Open Outlook. Click on the "Tools" menu.
If the menu lists "Accounts" follow this procedure:

1. Select "Accounts" and click on the "Mail" tab.
2. Click on the "Add" button at the side of the window.
3. Select "Mail" from the pop-up menu.
4. Follow the prompts for information you need to enter.

• "Display Name" is your name.
  
• Your email address is username@geusnet.com (example: if your user name is john doe, your email address is johndoe@geusnet.com
  
• The incoming mail server is a POP3 server. Enter pop.geusnet.com for the incoming server name.
  
• Enter SMTP.geusnet.com for the outgoing server name.
  
• Your account name is your username, all lowercase letters.
  
• Your password is the password that was given to you when you created your account. (The password is case sensitive - capitalize letters only if they were capitalized in the password you were given.)

5. Under "which method do you want to use to connect to the Internet?" check "connect using my local area network (LAN)".
6. Click "Finish".
7. You'll need to close Outlook and restart it for the settings to take effect.

If the menu lists "Services" or if you have Exchange server support installed follow this procedure:

1. Click the "Add" button.
2. Select "Internet E-Mail" and click "OK".
3. On the "General" tab, in the first box, enter geusnet.com.

• Fill in your name and your email address.

4. Click the "Servers" tab. In the Incoming Mail (POP3) fields, enter pop.geusnet.com. In the Outgoing Mail (SMTP) fields, enter SMTP.geusnet.com.

• Your "Account Name" is your username, all lowercase.
  
• "Password" is the password you were given when you opened your account. (Remember, it's case sensitive- capitalize letters only if they were capitalized in the password you were given.)

5. On the "Connection" tab, select your method of connection.

• Select to connect using a network or a LAN.
  
• Click OK.

6. You'll need to close Outlook and restart it for the settings to take effect.

That's it! You are now ready to send and receive email through your high speed Internet connection.

Click here for information on configuring other email clients.

Technical Support

How do I get technical support?

GEUS has local on-call technicians to monitor the reliability of the Cable and Internet Operation. GEUS Internet customers also have free access to a 24 hour, 7 days a week Internet Support Call Center.

BROADBAND INTERNET SUPPORT:  1.866.467.9794

Or visit www.24hoursupport.com for additional information

I don't see my question listed here. What do I do now?

Submit your question to our support team by completing the help desk support form. Your question will be answered by email or phone. For support chat click the banner below.