Frequently
Asked Questions
About
High Speed Internet
Equipment
& System Requirements
General
Questions
Hooking
Up
My
Connection
Privacy
& Security
Just
for Parents
Personal
web pages
Email
Spam
& Pop-ups
Technical
Support

Equipment
and system requirements
Do
I need to be a GEUS cable TV subscriber to
use the high speed Internet service?
No. High speed
Internet is a separate service. However, customers who subscribe to both
the high speed Internet and cable TV services qualify for a "combo"
discount.
What are the minimum
system requirements for hooking up my computer to high speed Internet?
(Will my Pentium 133 MHz machine work OK?)
GEUS recommends a166 MHz or faster
processor. A slower computer is not capable of taking full advantage of
the high speed connection we provide.
Other factors
that will affect performance include RAM (we recommend at least 64 MB)
and available hard disk drive space (we recommend at least 500 MB).
With a high-speed
connection, you will be flooding the PC with data. If your computer has
a slower processor, less RAM, less hard disk space, than recommended,
it will not be as well equipped to handle the speed of data transfer.
In other words, although you will have a very fast connection, your computer
will not be able to keep up with it.
This does not mean you need to buy a new computer to connect to high speed
Internet! But be prepared for less than optimum performance if your machine
doesn't meet the minimum requirements listed above.
Will
cable Internet work with my existing software?
Yes.
What
do I need to do to get my home ready for high speed Internet? Will my
house need to be rewired?
Our GEUS installers will connect new
coaxial cable (free of charge) from the high speed cable running down
your street to your cable modem location. We will install either a USB
cable or a short Ethernet jumper from the modem to your computer.
What
equipment do I need for my Internet connection?
You will need
a cable modem for your connection. GEUS
will provide the modem for you. If you already have a cable modem, or
prefer to purchase your own modem, GEUS
will discount the cost of your monthly service by $7.00.
Your cable modem
must be a DOCSIS 1.1 and 2.0 compatible modem. We recommend the Motorola
SB5100 cable modem we use as the GEUS-supplied
modem. We have better diagnostic capability for monitoring and troubleshooting
problems on this particular modem.
The following
modems are not compatible and cannot be used:
- D-Link Systems,
Inc.
- Super External
Dual-link CM, CastleNet
- Zoom Telephonics
- SMC
The only technical
requirement for connecting your computer to the recommended cable modem
is that your computer must be capable of establishing an Ethernet connection
and a TCP/IP session or have USB capability.
If you want more
than one computer to have Internet access you will need a router and
internal network interface card in each computer. If your computer doesn't
already have an internal network interface card installed, there must
be a slot available to install one. You will also need an available IRQ,
a unique address that will identify the computer's Internet card when
you add it. GEUS can provide this
equipment and install it for you upon request. There is an additional
charge for the equipment.
If your computer has USB capability, USB will be used for the cable modem
connection. If your computer has an Ethernet card, Ethernet can be used
as an alternative.
If you prefer
to use Ethernet, and your computer does not already have an Ethernet card,
you can install the Ethernet card yourself, have a computer store do it
for you, or ask GEUS to do the installation.
If GEUS installs your network card,
we will configure your computer for you (and you won't have to worry about
what all those initials mean!).
Are
there any modems I can't use?
The following
modems are not compatible and cannot be used:
- D-Link Systems,
Inc.
- Super External
Dual-link CM, CastleNet
- Zoom Telephonics
- SMC


General
Questions
What
is a cable modem?
It's a device
that allows high speed Internet access using a cable fiber optics and
coaxial cable network. It is used in place of a telephone modem.
How
does a cable modem work?
It works just
like a standard telephone modem - it sends and receives data from the
Internet, but it does it much faster.
Is
there an advantage to using a cable modem connection instead of a telephone
modem?
Since the cable
modem connects to the Internet using the coaxial cable and fiber optic
systems of the cable TV system, it's more cost effective than telephone
connections to the Internet. It allows subscribers to stay online all
the time - no more "dropped" connections. And it's much faster.
Your telephone line is freed up for normal voice communications.
Do
I still need a telephone line?
Only to make telephone
calls!! The cable modem will replace your telephone modem. And being online
will no longer interfere with receiving phone calls. Also, if you currently
lease a second telephone line just for dial-up Internet service, you may
be able to disconnect the second line and save money in monthly charges!
If
I subscribe to GEUS high speed Internet,
do I still need an Internet Service Provider (ISP)?
No.
If
I decide to keep my dial-up connection as a backup, will it cause problems
with my PC?
No. The cable
modem is a network connection. Instead of being connected to a telephone
line, it's connected to an internal network interface card or through
a USB port. You can use both modems on the same computer.
What's
the difference between cable modem Internet and DSL?
Cable modem allows
you to access the Internet through the same coaxial cable that brings
TV into your home. DSL (Digital Subscriber Line) is a telephone connection
that uses telephone cables to link your home to the telephone company
office. Both are "always on".
Where
do I get the cable modem I need for my Internet connection?
GEUS
will install the necessary cable modem as part of your high speed Internet
installation.
If you prefer
to install your own modem, you should be able to use any cable modem that
is a DOCSIS 1.1 and 2.0 compatible modem. However, we recommend the Motorola
SB5100 and have better diagnostic capability for monitoring and troubleshooting
problems on this particular modem.
The following
modems are not compatible and cannot be used:
- D-Llink Systems,
Inc.
- Super External
Dual-link CM, CastleNet
- Zoom Telephonics
There may be a
reduction of your monthly charge if you have your own modem. Please check
our listing of Internet charges for details.
Are all computer operating systems
supported?
GEUS
support covers Windows and Mac operating systems. However, GEUS
does not recommend cable modem service to computers operating Windows
95 or Windows 98.
After July 1, 2004, GEUS
will not support PCs using Windows 95. Windows 98 will not be supported
after January 1, 2005.
After these dates, service problems experienced by Internet
customers using Window 95 or 98 operating systems will require third party
support. In other words, if the modem is operating properly, the customer
will be responsible for hiring a technician to address the problems.
How
do I subscribe to GEUS high speed Internet?
It's easy! Just
call (903) 457-2800 to subscribe to GEUS high speed Internet.

Hooking
Up Can
I hook up more than one computer?
If you have more
than one computer, all of them can use the same cable modem if they are
networked. To set up a home network, you will need to install Cat 5 Ethernet
cable from each computer to the router location. The router should be
located adjacent to the cable modem.
We can provide the network cabling and router for you if you wish. We
charge $125 for the router (installed and configured) and $75 for network
cabling to each additional computer (the first computer is installed at
no charge).
If
you prefer to use your own router, GEUS
recommends the Linksys BEFSR41 Cable/DSL 4-port router.
The router is only necessary if you wish to set up a home network whereby
multiple computers can share the Internet connection or if you require
a hardware firewall.
If additional
IP addresses are required, GEUS can
furnish them for a small monthly fee. Choose the option that is best for
you here.
How
does the cable TV network connect to my computer?
Via a cable modem
that connects to a coaxial cable just like the one that connects your
TV set to the cable television service. The cable modem connects to your
computer through a short cable. If your computer is equipped with USB
ports, a USB connector will connect the modem to your computer. Otherwise,
a network interface card will allow the modem to communicate with your
computer.
Can
I watch TV when I'm surfing the Internet?
Yes. Both your
cable television and high speed Internet service can operate at the same
time.
Will
sharing my cable TV service with my Internet connection slow down my Internet
access?
No. Even though
both services come into your house over the same wire, cable TV uses a
different part of the signal. It doesn't mix with your Internet communication.
You'll get high quality cable TV service and Internet connection at the
same time.
My
Connection
What
is a firewall and do I need one?
With high speed
cable Internet service you are online all the time. This makes it possible
for a hacker to gain access to your computer and its files. Although it
is unlikely a hacker will be interested in gaining entry to your files,
firewall protection prevents any unwanted intrusion.
The Linksys router recommended above for networking
two or more computers also provides firewall protection. It's easily configured
through your Internet browser interface.
GEUS
provides a free Linksys BEFSR41 4-port cable router with built-in firewall
for commercial customers. For residential customers who need firewall
protection, GEUS will provide the
same router for a charge of $125.
A number of software firewalls are also available but we do not recommend
nor support a specific software. Improper configuration of the firewall
software can lead to connection problems. In addition, a software firewall
solution will not offer the same level of protection as a hardware firewall
like the Linksys router.
What
do I do if I have trouble with my Internet connection?
To troubleshoot
your connection:
- look at your
modem box (the top 4 lights should be green to show you have power and
a live GEUS connection to the Internet)
- if the top
light is green, but the next 3 are NOT lighted, check the coaxial cable
connection to the modem to make sure it is plugged in all the way. If
the plug is in tight, contact GEUS at (903) 457-2800 during normal working
hours or (903) 457-2888 after hours or on weekends to report the problem.
- if all 4 of
the lights are out, check the "standby" button on the front
of the modem to see if it has been inadvertently pressed. Check your
connections to the modem (including the power cord and the power switch
on your outlet powerstrip).
- if the cable
is snug and all 4 lights are green but you still can't access the Internet,
turn off power to the modem for 15 seconds, then turn it back on. (The
modem doesn't have a power switch, so you will have to unplug it to
turn off the power, then plug it back in.) This should reset the modem.
It will take a few seconds to re-establish a connection. The top 4 lights
will flash while the modem reconnects. If that still does not establish
connection you can unplug all connections from the modem and reattach
each in order. First the power, second the internet connection and lastly
to your computer.
- if you have
2 or more computers networked through a router, make sure the router
is turned on and indicating linked computers. (Review the network router
instructions to make sure it is working properly.) Sometimes turning
the router off and then back on will reestablish a connection.
If you still experience
loss of service (modem does not display four green lights) after following
the instructions above:
- call (903)
457-2800 during normal working hours
- call (903)
457-2888 after hours or on weekends
GEUS will respond
and restore your service promptly.
Please record
the following service numbers and keep them in a handy place in case you
experience a problem with your service.
For technical
support, mail problems, PC configuration questions, personal web space
support:
- call toll
free 800-352-8156. Technical support is available 24/7 for your convenience.
- for online
support go to www.24hoursupport.com
These services
are free of charge to our customers.
How
fast is the GEUS Internet connection compared
to dial-up, wireless, DSL?
A cable modem
can reach speeds up to 50-60 times the speed of a standard 56 Kbps (kilobytes
per second) telephone dial-up connection. The average speed of 3.3 Mbps
(megabytes per second) is much faster than DSL. Connection speeds vary
but are regularly clocked between 2.6 Mbps and 3.8 Mbps download speed
and 220 Kbps upload speed. Click here for
more information.
Will
cable modem service slow down during heavy usage periods?
You will share
a bandwidth with others in your GEUS
node. The GEUS system plans to limit
nodes to 250 connections, creating new nodes as necessary. With 250 connections
or less, any drop in speed at peak usage should not be noticeable.
Is
there a way to test the speed of my connection?
You can run a
Speed test of your connection at the following websites: http://dfw.speakeasy.net/
or http://www.dslreports.com/stest
My lights on the modem sometimes flash when
I am not doing anything on my computer. Is this normal?
It is normal for
the bottom "activity" light to flash occasionally, even when
you are not doing anything on the computer. If any of the top four lights
are flashing (other than during modem startup) it could indicate a problem
that may require service.


Privacy
& Security
Does
GEUS ask me to update my account information via email?
Some emails claiming to be from our service ask you to provide
your Internet user name and password. This is a "phishing" scheme
attempting to gain access to this information to compromise your Internet
account or worse.
Please note that GEUS will never send you an email asking for
any personal data, including your login and password, birth date, social
security number, bank account information, etc.
Most other reputable organizations have also stated that they will never
ask for personal information via email. So, the next time you receive
an email message claiming to be from Amazon, eBay, PayPal, the IRS, your
financial institution or any other organization requesting that you provide
or confirm your account information, you can be all but certain that it
is from someone trying to steal that information.
Unfortunately, these scams are very successful because the email messages
often look so legitimate. Please guard your personal information so you
do not fall prey to these types of schemes.
Does
GEUS Internet service assign a random IP number each time I turn on my
computer?
IP's are issued dynamically (as a default) through GEUS's DHCP server
for a 5-day reservation. Therefore, your IP address usually changes every
5 days.
How
can I protect my computer from Internet worms and viruses?
Check your computer
regularly to make sure it is virus and worm free.
The recent worms
that have appeared on the Internet (like Blaster) can cause problems for
Internet users. It only takes a few infected customers to cause a slower
Internet experience for everyone -- not just those that are infected.
If you are not
currently running virus protection software, install it as soon as possible!
Run regular virus scans on your entire system, and set your virus protection
to check all email.
There are a number
of good virus protection software packages on the market that provide
ongoing support and up-to-date virus definition files. It is extremely
important that virus definition files be updated regularly (your software
will explain how to do it). It's easy to download the updates - and with
GEUS's high connection speed, this
takes only a few minutes.
In addition, make
sure you download the latest security updates for Microsoft Windows as
they become available. The new worms can infect your computer through
no action on your part if you do not have the latest Windows Security
Updates.
Once you have
scanned your system with virus protection software and determined you
are free of viruses and worms, download the latest Windows
Updates .
Please note:
You will NEVER receive an email from Microsoft with an update attached.
If you receive such an email, it is actually a virus! Do NOT open
the attachment.
What
is spyware?
Some websites
or banner advertisers install tracking software, or spyware, on your computer.
It sends information about your surfing habits to the installer to allow
them to better target the advertising they send you. You are not notified
that spyware has been installed and there is no way for you to know what
data is being sent or who is collecting it.
Because these
spyware programs are always running in the background when your computer
is on, they can significantly slow down your computer's operation.
Does
GEUS provide spyware protection for customers?
GEUS,
like most Internet service providers, does not have an antisypware filter.
How
can I protect my computer from spyware?
While there is
currently no easy way to block spyware, there is software available, some
free, to remove spyware from your computer. You can find it by running
an Internet search on spyware.
You may need to
run the antispyware periodically, since some versions only remove the
spyware already installed on your computer but don't prevent more from
collecting.
Does
GEUS ever give out customer information such
as email addresses, web usage patterns, etc.?
Absolutely not!
We respect your
privacy and will never give your information to anyone else. The data
we collect is for billing purposes only.
Does
GEUS offer other security features?
Other security
features within our system include encrypted data transmission between
the cable modem and GEUS' cable router. We have implemented Baseline Privacy
with 56-bit DES encryption to provide secure transmission of data within
our network.
How
can I protect my personal information when I'm using the Internet?
Never email credit card numbers or other personal information.
Email is NOT secure.
If you are ordering something online, make sure you are
on a secure site before transmitting any information. An icon showing
a locked padlock will appear on the information bar across the bottom
of the screen when you are on a secure site.
More
information about protecting your personal information and preventing
identity theft.


Just
for Parents
How
can I prevent my children from visiting websites I don't want them to
see?
Although GEUS
does not have a feature that allows you to limit your children's access
to the web, you can use the Content
Advisor in Microsoft Explorer to do this. Content Advisor allows you
to select which web sites you want your children to view. It will block
all other sites.
Just follow the
instructions on the Content
Advisor site.


Personal
web pages
Can
I create my own web page on GEUS?
Every GEUS
Internet account holder has access to up to 10 MB of personal web space.
You can set up your own web page to display information about you, your
family, hobbies, or other information that you would like to put on the
World Wide Web.
To set up your
page, go to http://24hoursupport.com/index.php?page=personal_web.html
for instructions. This site provides basic information to explain the
process. Click
here for frequently asked questions about a personal web page.
Note: Please make
the following change to the information shown on the above web site.
To access your personal web page via FTP, go to ftp://ftp.geusnet.com/
. You will be prompted to enter your user name and password. Enter the
information, and click "Log On" and to upload information to
your personal web page.
After you have
uploaded information to your site, you can go to http://www.geusnet.com/~<YourUsername>/
to view the information with your browser.
If you need additional
assistance, please contact technical support at 800-352-8156. Technical
support is available 24/7 for your convenience.


Email
Will
my e-mail work the same with GEUS high speed
Internet service?
Yes. If you do
not have a domain name, your e-mail address may change.
What
are my email settings?
Incoming e-mail:
pop.geusnet.com
Outgoing e-mail : SMTP.geusnet.com
News server: news.geusnet.com
How
do I configure my email program if I use Outlook?
Open Outlook.
Click on the "Tools" menu.
If the menu lists "Accounts" follow this procedure:
1. Select
"Accounts" and click on the "Mail" tab
2. Click on the "Add" button at the side of the window
3. Select "Mail" from the pop-up menu
4. Follow the prompts for information you need to enter
- "Display
Name" is your name
- Your email
address is username@geusnet.com (example: if your user name is
john doe, your email address is johndoe@geusnet.com
- The incoming
mail server is a POP3 server. Enter pop.geusnet.com for the
incoming server name
- Enter SMTP.geusnet.com
for the outgoing server name
- Your account
name is your username, all lowercase letters
- Your password
is the password that was given to you when you created your account
(The password is case sensitive - capitalize letters only if they
were capitalized in the password you were given.)
5. Under
"which method do you want to use to connect to the Internet?"
check "connect using my local area network (LAN)".
6. Click "Finish"
7. You'll need to close Outlook and restart it for the settings
to take effect.
If the menu lists "Services" or if you have Exchange server
support installed follow this procedure:
1. Click
the "Add" button.
2. Select "Internet E-Mail" and click "OK".
3. On the "General" tab, in the first box, enter geusnet.com.
- Fill in your
name and your email address.
4. Click
the "Servers" tab. In the Incoming Mail (POP3) fields, enter
pop.geusnet.com. In the Outgoing Mail (SMTP) fields, enter SMTP.geusnet.com.
- Your "Account
Name" is your username, all lowercase
- "Password"
is the password you were given when you opened your account. (Remember,
it's case sensitive- capitalize letters only if they were capitalized
in the password you were given.)
5. On
the "Connection" tab, select your method of connection.
- Select to
connect using a network or a LAN.
- Click OK.
6. You'll
need to close Outlook and restart it for the settings to take effect.
That's it! You
are now ready to send and receive email through your high speed Internet
connection.
Click
here for information on configuring other email clients.
Can
I still use AOL with the GEUS service?
You will still
be able to connect to AOL through the high speed cable Internet service.
You may want to adjust your AOL account once you connect to cable Internet
as it may change your monthly rate.
Will
I be able to have more than one e-mail address?
Yes, three e-mail
addresses are provided with standard service. Additional e-mail addresses
are available for a small fee.
Can
I change my email account password?
Yes. You can change
your password online at https://my.24hoursupport.com
You can also call
the GEUS office at (903) 457-2800
or call the support number, 800-352-8156, to change your password.
Can
I pick up my e-mail from another computer? What if I am out of town?
There are three
ways to check your email from remote locations.
If you are out
of town, you will need an Internet connection from some other source.
We do not offer remote dial-up service at this time. Many hotels now offer
Internet connections to their guests. Or, you may be able to use a friend's
or family member's Internet connection. Cyber Cafes and some public libraries
also provide Internet connections.
1.
Use our new web-based mail service.
Go to http://webmail.geusnet.com/
Enter your Username
and Password
Click the "log
in" button, and you will be able to send and receive email via the
web.
2. Use
an advertiser-supported web page that can collect your email
Go to http://www.mail2web.com.
Enter your e-mail
address and your email password
The web page will
retrieve your e-mail. It will not remove messages from the server, so
any email you collect using this site will download again when you collect
your email from home
3. (For
advanced users) Use Outlook Express or other mail software.
Use pop.geusnet.com
for the incoming mail server. Enter your account name and password. You
will be able to receive mail, but not send mail using this method.
This procedure
will change the mail settings on the computer you are using! Remember
to restore the original settings for the computer's owner.
Help!
What do I do if I can't collect my email?
The first (and
easiest) thing to try is to close all of the software programs you have
running and shut down your computer. Leave the machine off for 2 minutes,
then restart. (You would be amazed at how many computer problems are solved
by just rebooting like this!)
If that does not
correct the problem, look at your modem box. The top four lights should
be green, confirming that you have power and a live GEUS
connection to the Internet.
If the top light
(the power light) is green, but the next three are not lit, check the
coaxial cable connection to the modem to make sure it is plugged in all
the way. If connections are snug, contact GEUS
at call 903-457-2800 during normal working hours or 903-457-2888 after
hours or on weekends to report the problem.
If all four of
the lights are out, check the standby button on the front of the modem
to see if it has been inadvertently pressed and check your connections
to the modem (including the power cord and the power switch on your power
strip). Again, if the top light is on, but not the others, contact us.
If the top four
lights are all green but you cannot collect your e-mail, try to open a
web page to see if the web portion of your browser is working.
If you can't connect
to the Internet, check the connections between the modem box and your
computer.
If all the cables
are securely plugged in and all 4 lights are green but you still can't
access the Internet, turn off power to the modem for 15 seconds, then
turn it back on. (The modem doesn't have a power switch, so you will have
to unplug it to turn off the power, then plug it back in.) This should
reset the modem. It will take a few seconds to re-establish a connection.
The top 4 lights will flash while the modem reconnects. If that still
does not establish connection you can unplug all connections from the
modem and reattach each in order. First the power, second the internet
connection and lastly to your computer.
If you have 2
or more computers networked through a router, make sure the router is
turned on and indicating linked computers. (Review the network router
instructions to make sure it is working properly.) Sometimes turning the
router off and then back on will reestablish a connection.
If you can connect
to the web, your connection is good. That means the problem is probably
in the e-mail configuration.
Go to the e-mail
configuration section to confirm that your settings are correct. If
your settings appear to be correct please report the problem to GEUS
at 903-457-2800 during normal working hours or 903-457-2888 after hours
or on weekends to report the problem.
Is
there any way to determine who is sending me a virus or spam?
Look at the full
message header. Click on the received email then click on File, Properties,
Details.
(Outlook users: double click on the message in your Inbox, click View
and Options to see the full message header.)
You should be
able find the following text in the full message header:
Received: from [xxx.xxx.xxx.xxx] (helo=localhost)
by qsmtp5.america.net with smtp (Exim 4.10)
id 19Nv9t-0001HA-00
for joesubscriber@geusnet.com; Thu, 05 Jun 2003 09:52:01 -0400
From:Person who sent virus<Virussender@domain.com>
The "Received: from" IP number should be legitimate. You may
be able to trace the IP to a person.
The "From: Person.... " may be legitimate or may be spoofed.
For worm viruses, it's usually legitimate; for spam, it's usually spoofed.
If you are able to determine the person who sent the email, you can contact
them. If not, you can determine their ISP (Internet Service Provider)
and send a complaint to the ISP.
Spam
& Pop-ups
Why
do I get so much unwanted email?
Anytime you buy
something on the Internet or sign up for additional information, your
email address is collected.
Read the fine
print! On some sites where you request information (or free samples) there
is a statement that says by submitting the form you agree to receive email
from that site's sponsor and other companies.
Also, some online businesses are not careful about keeping your email
private. In fact, they may sell your email address to other companies.
As a result you have an inbox of unwanted mail.
What
is spam and what does GEUS do to reduce it?
Spam is generally
defined as unsolicited email that clogs up your inbox.
In an ongoing
effort to provide our email customers with the best possible service,
GEUSNET activated new EmScan
mail protection service in September of 2003. EmScan will block
much of the junk mail that can clog your in-box. It will also block known
email viruses.
Blocked email
messages are held in quarantine in a separate Web-based Message Center.
When EmScan blocks a suspicious message (one that EmScan
interprets as spam), you will receive a message that an incoming email
has been blocked and quarantined. You can look at your quarantined mail
to determine if you want to read any of the messages. Suspicious email
is kept for 14 days, after which it will be automatically deleted.
To visit your
EmScan Message Center to check for valid email and delete unwanted
messages, use (and bookmark) this link:
http://login.postini.com/exec/login?
Enter your email
address (example:joe@geusnet.com) and your password.
For help accessing
and configuring your EmScan Message Center visit
http://www.24hoursupport.com/emscan/help
Additionally,
since February 11, 2002 our provider has rejected mail from open relays,
which are mail servers that are not configured properly. Open relays make
it much easier for spammers to send millions of messages around the world
while also making it harder to track them down. Blocking mail from these
open relays allows our provider to reduce the spam you receive by as much
as 70% (your figures may vary).
This action should
not block any valid email. Many open relays are servers in faraway countries
that are not configured properly, and you would not normally receive valid
mail from those servers. Responsible ISPs are very careful not to run
open relays.
However, occasionally
there may be a small Internet Service Provider (ISP), a school, a business,
or some other source of valid email that lands in the open relay database.
Usually, this occurs because they have recently brought a new server online
or upgraded an old server and did not configure it properly. If someone
you know uses a server that is blocked, you will not be able to receive
email from them until the problem is fixed.
IMPORTANT NOTE:
While EmScan will protect you from virtually all incoming email-borne
viruses, it is important to know that this service, and others like it,
cannot guarantee that your system will never be infected. The best
anti-virus solution is a multi-level approach, including regularly updated
virus protection on your computer, and using good common sense precautions
when receiving files from diskettes, file downloads, and email attachments.
Is
there anything else I can do about spam?
Ray Everett-Church,
cofounder and counsel for CAUCE (Coalition Against Unsolicited Commercial
Email), an ad hoc volunteer organization created to advocate a legislative
solution for spam suggests these spam-fighting tips:
- Don't reply
to spam.
- Don't post
your email address on your website or in a newsgroup.
- Check a website's
privacy policy before giving it your email address.
- Use a spam
filter.
- Send the offender's
email header to your ISP.
- Never buy anything
advertised in spam.

Technical
Support
How
do I get technical support?
GEUS
has local on-call technicians to monitor the reliability of the Cable
and Internet Operation. GEUS Internet
customers also have free access to a 24 hour, 7 days a week Internet Support
Call Center.
BROADBAND
INTERNET SUPPORT: 866-467-9794
Or visit www.24hoursupport.com
for additional information
I don't see
my question listed here. What do I do now?
Submit your question
to our support team by completing the help desk support
form. Your question will be answered by email or phone. For support
chat click the banner below.
How
can I learn more about the GEUS Internet?
Periodically,
GEUS will be sponsoring free training
sessions. Watch this web site for more details.


Greenville's
Community-Owned
Electric, Cable TV & High Speed Internet Provider
6000
Joe Ramsey Blvd.
Greenville, Texas 75402
(903) 457-2800
Fax (903) 457-2893
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GEUS
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