High Speed Internet

Information for New Subscribers

We are very pleased that you have selected GEUS to be your high-speed Internet provider. We appreciate the opportunity to serve you!

From time to time, we provide information by email to our Internet customers regarding service procedures, features, and support. We also strive to inform customers in advance of any scheduled maintenance.

Please notify us immediately if you experience any problems with your service. We welcome your feedback.

Email

Web-based email is now available to all GEUS Internet System email account holders. Web based email will allow you to send and receive mail using your GEUSNET account from any location. This service is available in addition to your normal mail service through Outlook Express or other mail package.

From any connected Internet browser, point to URL: http://webmail.geusnet.com/

Enter your Username and Password, then click the "log in" button, and you will be able to access your email account via the web.

Personal Web Space

Every GEUS Internet account holder has access to up to 10 MB of personal web space. You can use this web space to display information about you, your family, hobbies, or other information that you would like to be available on the world wide web.

You will find information regarding how to set up personal web pages at the following web location:
http://24hoursupport.com/index.php?page=personal_web.html

This information may provide basic information that will be helpful. However, there is one change to the information shown on the web site. To access via FTP your personal web page, point to ftp.geusnet.com . You will be prompted to enter your user name and password. Enter the information, click "Log On" and you will be able to upload information to your personal web page.

After you have uploaded information to your web site, you can point to URL: http://www.geusnet.com/~<YourUsername>/ to view the information via browser.

Changing your Password

GEUS High Speed Internet has a service that will allow individual users to change their email passwords on-line. You can access this service at the following web link: https://my.24hoursupport.com

We are pleased to be able to add this feature for your convenience and we hope you find it useful.

Spam Blocking

Our provider's move to a new email system has reduced some of the spam reaching your mailbox. Last year, our provider began rejecting mail from open relays, which are mail servers that are not configured properly. Open relays make it much easier for spammers to send millions of spam messages around the world while also making it harder to track them down. Blocking mail from these open relays allows our provider to reduce the spam delivered to your mailbox by as much as 70% (your results may vary).

It is unlikely that this action will block any valid email. Many open relays are servers in faraway countries that are not configured properly, and you would not normally receive valid mail from those servers. However, occasionally there will be a small Internet Service Provider (ISP), a school, a business, or some other source of valid email that will land in the open relay database. Usually, this is because they have recently brought a new server on-line or upgraded an old server, and did not configure it properly. If someone you know uses a server that is blocked, they will not be able to send email to you until the problem is fixed.

The good news is that the person sending the email to you will get a bounce message fully explaining the problem. The message will refer them to this link - http://www.orbz.org/sender.php - and provides instructions they can forward to their ISP on how to get off the list. When the administrator of the offending server hears of the problem, they usually act quickly to make the necessary corrections. Open relays are a spammers best friend, and a responsible server administrator will want to correct the situation as soon as possible.

Again, it would be unlikely that you would have a problem receiving email from your friends or family. Responsible ISPs are very careful not to run open relays. We are confident you will be happy with the reduction in spam, and are pleased that we can to provide this new service for you.

Support Service

If you should experience trouble with your service, here are numbers that you should call. Please record these numbers for future reference.

For technical support, mail problems, PC configuration questions, personal web space support, etc., please call toll free 1.888.394.4772.

Technical support is available 24/7 for your convenience. You may also check the web page at www.24hoursupport.com for on-line support. These services are free of charge to our customers.

If you should experience loss of service (modem does not display four green lights) please call 903.457.2800 during normal working hours or call 903.457.2888 after hours or on weekends so that we may respond and restore your service promptly.

Or visit www.24hoursupport.com for additional information.

 

Need more information? Visit our frequently asked questions about high speed Internet page.

Reminder: Check your computer regularly to make sure it is virus and worm free.