Archives of past News Articles
Beware Of Scam
March 27, 2014 - Several GEUS customers were contacted
today by phone with the caller stating their utilities would be terminated
within the hour if they didn’t make a payment immediately over
At least one customer fell victim to the scam and sent money.
“GEUS does not solicit payments over the phone nor do we accept
phone payments”, said Consumer Services Manager Jimmy Dickey.
“Anyone questioning the validity of a GEUS employee, in person
or over the phone, should immediately call 903-457-2800,” Dickey
GEUS Cable Upgrade Includes HD
Channels & Guide
March 5, 2014 - GEUS is nearing the end of a major upgrade
to its cable television system, which has added 34 high definition
(HD) channels to the lineup so far.
GEUS’ transition from analog to an all-digital format freed
up space to allow for the additional HD channels and also a new EVO
guide that is currently in development.
“We’re excited about the new more functional EVO guide
that is expected to be tested this month and should go live later
this summer,” said Cable & Internet Manager Jason Minter.
GEUS distributed more than 10,000 of the EVO boxes during the upgrade
as the system transitioned to the all-digital format.
Rising Natural Gas Prices
Force Increase to GEUS’ Fuel Charge
February 26, 2014 - Beginning in March, GEUS’ Fuel
Adjustment Charge (FAC) will increase to 3.4 cents/kWh due to natural
gas prices that have risen during the past year.
The local utility’s FAC had remained unchanged at 2.8 cents
since May of 2012.
A large portion of GEUS’ energy comes from coal-fired generation
thru Greenville’s share of the Texas Municipal Power Agency
(TMPA). The rise in natural gas has increased wholesale electricity
prices state-wide including higher production costs at the local gas-fired
plants in North Greenville.
“Our coal-fired generation is a wonderful hedge against nation-wide
natural gas prices that have had a history of volatility”, said
GEUS General Manager David McCalla. “We’re fortunate to
have diversity in our generation portfolio”, McCalla added.
GEUS’ FAC rose to 7.3 cents in the summer of 2008 as natural
gas prices reached record highs.
GEUS Seeks Applicants for GEUS
Board of Trustees
January 15, 2014 - Of all the levels of government in
our country, municipal government is the most accessible to citizens.
As Greenville continues to see growth and progress, citizen involvement
in running its electric utility is very important. It is beneficial
to gain input from citizens as important decisions are made that affect
the future of our community.
One way citizens can become more involved in local government is by
serving on one of the City's Boards or Commissions. Greenville Electric
Utility System (GEUS) is seeking applicants for persons interested
in serving on the GEUS Board of Trustees. GEUS Board of Trustees expects
to fill one Board vacancy immediately and another in May 2014.
Voters approved a change to the City Charter in 2013 to allow members
of the GEUS Board to live outside of the city limits of Greenville.
Prospective Board Members who live outside the city limits must be
According to the Greenville City Charter:
Sec. 135. Qualifications
No person shall be named a member of the Board who is (i) in default
in the payment of any valid indebtedness or obligation to the city
or (ii) not a qualified elector and not a customer of the System for
personal, residential, business or company use, or (iii) a member
of the City Council, or (iv) any person related to a councilmember
within the second degree of consanguinity or affinity.
Sec. 138. Compensation
The members of the Board shall receive no compensation for service
on the Board, but shall be entitled to reimbursement for reasonable
expenses incurred in the execution of their duties as members of the
Board including, but not limited to, reimbursement for expenses of
training at seminars, expenses of membership, or participation in
industry associations, and expenses incurred by members of the Board
for other types of professional development undertaken by members
of the Board in connection with service on the Board.
Any citizen interested in serving on the GEUS Board of Trustees is
encouraged to submit an application and Resume to the GEUS Board Secretary’s
Office on or before January 31st. Applications are available online
at or by contacting the Board Secretary’s Office at 903-457-2811
or by email.
Electrical Outage Along Wesley
December 12, 2013 - At approximately 9:30 a.m. yesterday
(Wednesday, December 11), GEUS experienced a major outage at the Terrell
Road Substation. This substation serves a large number of customers
in the central and southwestern portion of Greenville specifically
along Wesley Street and homes in neighboring areas.
GEUS was able to isolate the mechanical failure & restore power
within 35 minutes.
Ice Storm Plays Havoc with Electrical System
December 12, 2013 - A very unique ice storm passed quickly through
the area causing many GEUS customers to lose power. Ice accumulation
in trees reached levels greater than had ever been seen in recent
years causing large trees to disintegrate.
Approximately 1,000 GEUS customers lost power for varying periods
of time with GEUS able to get many restored quickly by clearing trees
from main feeders. Other customers were out for a more extended period
of time as trees had to be cleared from many distribution lines throughout
GEUS crews worked more than 1,570 man hours from Thursday night until
all power was restored.
The only customers still not reconnected require electricians to make
repairs to customer’s equipment.
“We fared much better than what might have been”, said
GEUS General Manager David McCalla as he described how trees continued
to fall into lines as Friday progressed. “If we had experienced
strong winds, the combination of wind and ice would have knocked down
even more trees”, McCalla added.
GEUS maintains a continual tree trimming program to minimize tree
related outages when icing occurs in our region.
“I’m very proud of the above and beyond effort our employees
put into restoring power for our community”, McCalla added.
“We have a very dedicated group of employees that worked long
hours in harsh weather and in hazardous conditions that were determined
to get GEUS’ customers’ power back on as quickly as possible.”
GEUS Cable TV & Internet Upgrade
October 31, 2013 -GEUS is in the final stages of an upgrade of its
cable TV & Internet network which promises all-digital television
signals & more room for HD channels in the lineup.
GEUS’ recent contracting of more bandwidth is just the latest
step that will increase the “pipe to the outside world”.
Increasing GEUS’ bandwidth has been done a number of times over
the past 13 years as subscribers have increased and customers have
become more dependent on the Internet.
The final step is underway now with GEUS customers receiving smaller,
new generation receivers thru the mail. All customers should have
received their receivers by the end of November. By late 2013, all
televisions on the GEUS cable system will require these receivers
or a compatible DVR.
Most customers have been able to self-install the receivers behind
their televisions, but free installation by a GEUS Technician is available
if needed. Customers are encouraged to call 903-457-2800 for assistance.
Moving from the analog to all-digital formats frees up bandwidth making
room for more HD channels in the GEUS offering. After the conversion
to all-digital is complete, GEUS plans to offer many additional channels
in HDTV format. Customers with HDTV televisions will receive all available
HDTV channels that are offered in their applicable tier for no additional
GEUS apologizes for any inconvenience this upgrade has created &
asks for continued patience as channels are relocated on the guides.
“GEUS is very excited to be able to offer these improved services
to our customers”, said GEUS Cable & Internet Manager, Jason
Minter. “Our goal was to take a good product & make it exceptional”,
Cause of Boiler Failure
October 18, 2013 - GEUS Power Plant Manager Kevin Warren
gave the GEUS Board an update last night regarding the recent failure
of the #3 boiler that released a large volume of high pressure steam.
The initial inspection by GEUS’ insurer found that the failure
occurred as a result of the corner tube that ruptured near the furnace.
This section of tube and plate is being cut out and will be sent to
a laboratory for examination to determine the cause of the failure.
Representatives of the Texas Commission on Environmental Quality (TCEQ)
were on site following the incident with testing done to determine
emissions. Test results found that a safe level of iron oxide was
all that was involved.
“Siding and insulation is currently being removed from the outside
of the boiler,” said Warren. “Once completed, a scope
of work will be developed for bid proposals to make repairs”,
At this time, it appears that repairs will be covered by GEUS’
property/casualty policy less the deductible.
Power Plant Boiler Failure
October 1, 2013 - GEUS’ Steam Plant #3 boiler experienced a
significant tube failure at 2:57 p.m. today releasing a large volume
of steam in a short period of time. No one was injured in this incident
that occurred at the GEUS Power Plant located in the northern edge
The cause of the failure is being investigated. A damage assessment
and scope of repair evaluation is underway.
GEUS Maintains A+ S&P Rating
September 19, 2013 - Internationally-recognized Standard & Poor’s
(S&P) Ratings Services recently issued a report evaluating GEUS’
credit worthiness by affirming the local utility’s A+ rating
with a stable outlook.
S&P cited several factors in maintaining this high rating including
Greenville’s increasing economy, GEUS’ solid coverage
of fixed costs, escrow funding to offset rising costs, competitive
rates and limited capital needs in the near future.
Also cited was the most recent report by the Department of Energy’s
Energy Information Administration showing GEUS’ electric rates
to be about 5% below the state average.
“The formation of the GEUS Board in 1988 truly changed the direction
of this now 122 year old utility,” said GEUS General Manager
David McCalla. “Past and present Board Members, governing the
utility as a business, have positioned GEUS to be financially sound
and rate competitive for years to come,” added McCalla.
View the report
September 12, 2013 - GEUS recently honored the late
Larry Allen Baker. Many of you just knew him as “Baker”.
Baker served the Greenville community for more than 27 years in a
variety of GEUS roles including Groundsman, Lineman and for many years
Engineering Technician. Baker represented GEUS as the “first
GEUS face” developers met as they came to Greenville to begin
GEUS General Manager David McCalla said, “Baker was a servant
to the citizens of Greenville from the beginning to the end and really
set an example for the rest of us”.
McCalla presented Baker’s widow Michelle Lee Baker with an electric
meter lamp in honor of Baker’s years of service. A number of
Baker’s friends & family were present for the ceremony.
Discount Available for Burned Veterans
September 11, 2013 - The GEUS Board recently adopted
a policy allowing a monthly discount for military veterans who have
received severe burns during combat.
Medically-certified burned veterans are now eligible for an electric
credit of up to $90 on each of their April through October GEUS electric
Severely burned individuals have a decreased ability to regulate their
body temperature, thus increasing the cost to air condition their
“This is a small amount for GEUS to give for some individuals
that have given so much while defending our country”, said David
Dreiling, GEUS Board of Trustees Chairman.
Eligible veterans are encouraged to apply by contacting GEUS Customer
Service at 903-457-2800.
GEUS Management Succession
June 12, 2013 - GEUS took steps recently to ensure continuity of qualified
management in the coming years.
GEUS General Manager David McCalla has announced he will be retiring in
2014. McCalla has been with GEUS since 1988 and has been in the position
of General Manager since 2006.
Long-time employee Gary Singleton has been promoted to Assistant General
Manager to succeed McCalla. Singleton has been GEUS’ Power Supply
Director since 2009. He was previously employed by GEUS as Power Plant
Manager, and worked for Garland Power & Light as Generation Control
Manager and QSE Manager. Singleton, who received an Aeronautical Engineering
Degree from Purdue University, served as an officer in the Navy for over
As Power Supply Director he was responsible for load forecasting, generation
scheduling, fuel supply management and marketing excess power to other
Promoted to fill this position was Jeff Branch. Branch is very familiar
with these responsibilities having worked closely with Singleton honing
these skills since 2006.
Also promoted to Cable & Internet Manager was Jason Minter. Minter
has 17 years of experience within the industry serving the last three
as GEUS’ Outside Plant Supervisor.
“We are very fortunate to have had highly qualified individuals
within the GEUS organization to fill these key positions and also the
positions which they left”, said GEUS General Manager David McCalla.
GEUS Experiences Pre-Pay Glitch
June 3, 2013 - GEUS’ emPOWER Pre-Pay billing system experienced
a glitch over the weekend causing some customers to be disconnected prematurely.
On May 28, GEUS entered a rate change to emPOWER software to switch to
summer rates effective June 1. GEUS Customer Service realized the software
did not properly accept the rate change and corrected the error on May
29. However, some customers who added money to their cards on May 28-29
may have experienced problems this past weekend.
Only emPOWER customers who revalued during these two days would have been
affected. All revalues after that point were accurate.
GEUS records document all emPOWER transactions & credits will be issued
to anyone billed incorrectly.
emPOWER customers on average add approximately $19 to their card each
Beware of GEUS Impersonators
February 11, 2013 - Reports have been received of two men
stating they are electric utility workers in order to gain access to the
inside of people’s homes.
“Other than GEUS Cable TV & Internet Technicians with appointments,
GEUS employees have no reason to enter someone’s home”, said
GEUS Consumer Services Manager Jimmy Dickey. “Access should be denied
to GEUS impersonators and the police called immediately”, Dickey
GEUS employees wear uniforms with logos and drive white vehicles clearly
marked as GEUS.
The public’s assistance is needed in finding these individuals.
Please contact GEUS at 903-457-2888 should you have any information pertaining
to this or ever need to confirm a GEUS employee’s identification.
GEUS Seeks Applicants for GEUS
Board of Trustees
January 18, 2013 - Of all the levels of government in our country, municipal
government is the most accessible to citizens. As Greenville continues
to see growth and progress, citizen involvement in running its electric
utility is very important. It is beneficial to gain input from citizens
as important decisions are made that affect the future of our community.
One way citizens can become more involved in local government is by serving
on one of the City's Boards or Commissions. Greenville Electric Utility
System (GEUS) is seeking applicants for persons interested in serving
on the GEUS Board of Trustees. GEUS Board of Trustees expects to fill
one Board position during its first meeting in May 2013.
According to the Greenville City Charter:
Sec. 135. Qualifications
No person shall be named a member of the Board who is (i) in default in
the payment of any valid indebtedness or obligation to the city or (ii)
not a qualified elector of the city and not a customer of the System for
personal, residential, business or company use, or (iii) a member of the
City Council, or (iv) any person related to a councilmember within the
second degree of consanguinity or affinity.
Sec. 138. Compensation
The members of the Board shall receive no compensation for service on
the Board, but shall be entitled to reimbursement for reasonable expenses
incurred in the execution of their duties as members of the Board including,
but not limited to, reimbursement for expenses of training at seminars,
expenses of membership, or participation in industry associations, and
expenses incurred by members of the Board for other types of professional
development undertaken by members of the Board in connection with service
on the Board.
Any citizen interested in serving on the GEUS Board of Trustees is encouraged
to submit an application and Resume to the GEUS Board Secretary’s
Office on or before February 1, 2013. Applications are available online
or by contacting the Board Secretary’s Office at 903-457-2811 or
by email .
Archive of past News Articles